Terms and Conditions

GENERAL TERMS AND CONDITIONS

valid and effective from 2 October 2026

I. GENERAL PROVISIONS

1. These General Terms and Conditions (the “Terms and Conditions”) govern the rights and obligations related to the purchase of goods through the AVE SALUS online store and have been prepared in accordance with Act No. 40/1964 Coll., the Civil Code of the Slovak Republic, as amended (the “Civil Code”), Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended (the “Consumer Protection Act”), and other applicable legislation.
2. The operator and seller of the online store at www.avesalus.com is:

AVE SALUS s. r. o.

Company ID (IČO): 57 477 167

VAT ID: SK2122770023

The company is registered for VAT purposes pursuant to Section 7a of Act No. 222/2004 Coll. on Value Added Tax. The company is not a VAT payer.

Registered office: Na Štyridsiatku 7731/4, 811 06 Bratislava – mestská časť Staré Mesto, Slovak Republic

Registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 196705/B

Contact details:

E-mail: ave@avesalus.com

Telephone: +421 948 563 781

Website: www.avesalus.com

(the “Seller”)

3. These Terms and Conditions govern the mutual rights and obligations between the Seller and any person who enters into a purchase contract with the Seller through the online store (the “Buyer”).
4. Where the Buyer enters into a purchase contract as a consumer, the applicable mandatory consumer protection provisions shall apply.
5. These Terms and Conditions form an integral part of the purchase contract. Any provisions expressly agreed in the purchase contract shall prevail over these Terms and Conditions.
6. The purchase contract may be concluded in the language of the relevant language version of the online store used by the Buyer when placing the order.

II. INFORMATION ABOUT GOODS AND PRICES

1. Information about the goods, including their main characteristics and selling price, is provided for each product in the online store.
2. Prices are stated as final prices including value added tax where VAT applies to the relevant sale, as well as any other applicable taxes and charges, unless otherwise stated in the online store.
3. Delivery costs and any other costs associated with the order may vary depending on the country of delivery and the selected delivery and payment method. These costs are displayed to the Buyer before the order is submitted.
4. The prices of goods remain valid for as long as they are displayed in the online store.
5. All presentations of goods in the online store are for information purposes.
6. Discounts on the purchase price cannot be combined unless the Seller determines or agrees with the Buyer otherwise.
7. When announcing a price reduction, the Seller shall indicate the previous price in accordance with applicable law. Unless applicable law provides otherwise, the previous price means the lowest price at which the Seller sold or offered the goods during the 30 days preceding the price reduction, or since the beginning of the sale if the goods have been sold for less than 30 days.

III. ORDERS AND CONCLUSION OF THE PURCHASE CONTRACT

1. The Buyer bears any costs incurred when using means of distance communication in connection with concluding the purchase contract, including internet connection or telephone charges, in accordance with the terms of the relevant service provider.
2. The Buyer may place an order through a customer account, where this option is available, or by completing the order form without registration.
3. When placing an order, the Buyer selects the goods, quantity, payment method and delivery method.
4. Before submitting the order, the Buyer has the opportunity to review and amend the information entered in the order.
5. The Buyer submits the order to the Seller by clicking a button clearly indicating that the order entails an obligation to pay. Submission of the order requires completion of the mandatory information in the order form and confirmation that the Buyer has read these Terms and Conditions.
6. After receiving the order, the Seller shall send confirmation to the e-mail address provided by the Buyer.
7. If the Seller cannot fulfil any requirement specified in the order, the Seller may send the Buyer an amended offer. The amended offer constitutes a new proposal to conclude a purchase contract and the purchase contract is concluded when the Buyer accepts that offer.
8. The Buyer may cancel an order before it has been accepted for processing by the Seller, provided that the purchase contract has not already been concluded.
9. If an obvious technical error occurs in the stated price or during the ordering process, the Seller shall inform the Buyer without undue delay and propose an appropriate solution in accordance with applicable law.

IV. CUSTOMER ACCOUNT

1. Following registration in the online store, the Buyer may access a customer account and use it to order goods. Where permitted by the online store, the Buyer may also place orders without registration.
2. When registering and ordering goods, the Buyer must provide accurate, complete and truthful information and update such information if it changes.
3. Access to the customer account is protected by login credentials. The Buyer is responsible for protecting the information required to access the account and must not disclose it to third parties.
4. The Buyer may not allow third parties to use the customer account.
5. The Seller may cancel a customer account, in particular if the Buyer does not use it for an extended period or seriously breaches obligations arising from a purchase contract or these Terms and Conditions.
6. The Buyer acknowledges that the customer account may not be continuously available, particularly due to maintenance of the Seller’s or third parties’ technical systems.

V. PAYMENT AND DELIVERY

1. The Buyer may pay the purchase price and any delivery costs using the payment methods currently offered by the online store, in particular:

a) payment card,

b) bank transfer through a payment gateway,

c) bank transfer using a QR code.

2. In addition to the purchase price, the Buyer shall pay any packaging and delivery costs displayed before submitting the order.
3. When using a payment gateway, the Buyer follows the instructions of the relevant payment service provider.
4. Payment of the purchase price before dispatch of the goods shall not be regarded as a deposit unless otherwise stated in the specific offer or agreed between the parties.
5. Goods are delivered to the address or collection point selected by the Buyer when placing the order.
6. The Buyer selects the delivery method during the ordering process.
7. Delivery costs are displayed before the order is submitted and subsequently in the order confirmation.
8. If, for reasons attributable to the Buyer, the goods have to be delivered repeatedly or by a method other than that originally agreed, the Buyer shall bear reasonable additional costs incurred by the Seller.
9. The Buyer is advised to inspect the condition of the packaging upon receipt and to report any visible damage to the carrier without undue delay. If damage to the packaging indicates unauthorised access to the shipment or damage to its contents, the Buyer is not required to accept the shipment.
10. The Seller shall issue the appropriate proof of purchase and send it electronically to the Buyer’s e-mail address unless applicable law or the circumstances of the particular sale require otherwise.
11. The Buyer acquires title to the goods upon taking possession of them after the purchase price has been paid in full. The risk of accidental loss or deterioration passes to the Buyer upon receipt of the goods unless applicable law provides otherwise.
12. Unless a different delivery period is specified for particular goods, the Seller shall deliver the goods without undue delay and no later than within the period required by applicable law.
13. If the Seller is unable to deliver the ordered goods, the Seller shall inform the Buyer without undue delay. If the Buyer has already paid the purchase price, the Seller shall refund the amounts received in accordance with applicable law unless the parties agree on substitute performance.
14. If the Buyer fails to accept the ordered goods without a valid reason and the shipment is returned to the Seller, the Seller may claim reimbursement of reasonably incurred costs to the extent permitted by applicable law. If the Buyer requests re-dispatch, the Seller may require payment of the costs of the new delivery.

VI. RIGHT OF WITHDRAWAL / CANCELLATION

1. A Buyer who concludes a purchase contract as a consumer under a distance contract has the right to withdraw from or cancel the contract without giving a reason within the period provided by applicable law.
2. The standard withdrawal/cancellation period is 14 days from the day on which the consumer, or a third party designated by the consumer other than the carrier, takes possession of the goods. Where goods ordered in one order are delivered separately, the period runs from receipt of the last item delivered.
3. The consumer may exercise the right of withdrawal/cancellation before the relevant period begins.
4. The right of withdrawal/cancellation does not apply in cases excluded by applicable law. In particular, it may not apply to the supply of:

a) goods made to the consumer’s specifications or clearly personalised;

b) goods liable to deteriorate or expire rapidly;

c) sealed goods which are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery;

d) goods which, by their nature, become inseparably mixed with other goods after delivery;

and in any other circumstances provided for by applicable law.

5. The consumer may exercise the right of withdrawal/cancellation in particular by:

a) using the model withdrawal form contained in Annex 1 to these Terms and Conditions and sending it to the Seller by e-mail or post; or

b) using the online “Return Goods” function available on the Seller’s website or the return button available in the details of the relevant order.

6. When using the online return function, the Buyer follows the instructions provided by the online store. In the details of the relevant order, the Buyer may select the goods to be returned and, where applicable, the quantity, provide the information required for the refund and submit the return request. The Seller shall provide confirmation of receipt of the withdrawal/cancellation notice on a durable medium where required by applicable law.
7. To meet the withdrawal/cancellation deadline, it is sufficient for the consumer to send the notice before the relevant period expires.
8. The consumer must return or hand over the goods to the Seller or to a person authorised by the Seller no later than 14 days after notifying the Seller of the withdrawal/cancellation, unless the Seller has offered to collect the goods.
9. The consumer bears the direct costs of returning the goods unless applicable law or the Seller provides otherwise.
10. The Seller shall refund all payments received from the consumer under or in connection with the contract, including the cost of standard delivery, no later than 14 days after receiving the consumer’s notice of withdrawal/cancellation.
11. The Seller is not required to reimburse additional delivery costs resulting from the consumer expressly choosing a delivery method other than the least expensive standard delivery method offered by the Seller.
12. The Seller shall make the refund using the same means of payment used by the consumer for the original transaction unless another method is agreed without additional cost to the consumer. If the consumer provides a bank account for the refund when exercising the right of withdrawal/cancellation, the Seller may refund the payment to that account.
13. The Seller may withhold the refund until the goods have been returned or until the consumer provides evidence that the goods have been sent back, whichever occurs first, unless the Seller has offered to collect the goods.
14. The consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
15. The Seller may cancel the purchase contract in particular if the goods are sold out or unavailable, or if the manufacturer, importer or supplier has discontinued their manufacture or supply and the Seller cannot reasonably be required to fulfil the order. The Seller shall inform the Buyer without undue delay and refund all payments received in accordance with applicable law.

VII. CONFORMITY OF GOODS AND RIGHTS IN THE EVENT OF DEFECTS

1. The Seller is responsible for ensuring that the goods conform to the purchase contract and for defects in accordance with applicable law.
2. The goods must in particular correspond to the agreed description, type, quantity and quality, be suitable for the agreed purpose and meet the requirements arising from the purchase contract and applicable law.
3. For consumers protected by the laws of an EU or EEA country, the mandatory consumer protection rules applicable in the consumer’s country of habitual residence remain unaffected.
4. Under Slovak law, the Seller is liable for a defect that the goods have at the time of delivery and which becomes apparent within two years of delivery, unless applicable law provides otherwise.
5. Under Slovak law, the Buyer may exercise rights arising from liability for defects if the defect is notified within two months after it is discovered and no later than within the applicable statutory liability period.
6. The Buyer may notify the Seller of a defect by e-mail at ave@avesalus.com, in writing at the Seller’s registered office, or by another method permitted by applicable law.
7. When notifying a defect, the Buyer should provide the order identification, a description of the defect and contact details. Where appropriate, photographs or other documentation may be provided.
8. Where required by applicable law, the Seller shall provide written confirmation of the notification of the defect and information concerning the expected time for resolving it.
9. Where the Seller is responsible for the defect, the Buyer may be entitled to repair or replacement. Where the conditions provided by applicable law are met, the Buyer may also be entitled to an appropriate price reduction, rejection of the goods, termination of the contract and/or a refund.
10. Repair or replacement shall be carried out free of charge, within the period required by applicable law and without significant inconvenience to the consumer.
11. The Seller shall bear the necessary costs of taking back defective goods where required by applicable law.
12. If the Seller rejects liability for a defect, the Seller shall provide the Buyer with the reasons for the rejection where required by applicable law.
13. The exercise of rights relating to defective goods does not affect any right to damages or other remedies available under applicable law.
14. Nothing in these Terms and Conditions excludes, restricts or limits any mandatory statutory rights available to consumers in their country of habitual residence.

VIIA. ADDITIONAL RIGHTS OF UNITED KINGDOM CONSUMERS

1. If the Buyer is a consumer in the United Kingdom and the purchase contract has a close connection with the United Kingdom, nothing in these Terms and Conditions excludes or restricts any mandatory rights available to the consumer under applicable United Kingdom consumer protection law.
2. In particular, where applicable, United Kingdom consumers benefit from the rights and remedies provided by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as amended.
3. Goods supplied to a United Kingdom consumer must meet the statutory requirements applicable under United Kingdom law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.
4. Where goods do not conform to the contract, a United Kingdom consumer may, where the statutory conditions are met, have a short-term right to reject the goods, a right to repair or replacement, a right to an appropriate price reduction or a final right to reject the goods.
5. The statutory short-term right to reject faulty goods is generally available for 30 days, subject to the conditions, exceptions and rules provided by applicable United Kingdom law.
6. These statutory rights relating to faulty goods are separate from the 14-day cancellation right applicable to distance contracts. Exercising or expiry of the 14-day cancellation right does not remove any statutory rights relating to defective or non-conforming goods.
7. The choice of Slovak law in these Terms and Conditions does not deprive a United Kingdom consumer of mandatory protection afforded by United Kingdom law where such protection applies to the contract.

VIII. COMMUNICATION

1. The parties may communicate in writing by electronic mail unless applicable law requires another form.
2. The Buyer may send electronic correspondence to the Seller at ave@avesalus.com.
3. The Seller may send electronic correspondence to the e-mail address provided by the Buyer in the customer account or order.

IX. PERSONAL DATA PROTECTION

1. The Seller processes the Buyer’s personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR) where applicable and other applicable national data protection legislation.
2. Personal data is processed in particular for the purposes of concluding and performing the purchase contract, processing orders and payments, delivering goods, complying with the Seller’s legal obligations and protecting the Seller’s legitimate interests.
3. Detailed information about the processing of personal data, data subject rights and any marketing communications is provided in the separate Privacy Policy published at www.avesalus.com.

X. CONSUMER COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

1. A consumer may contact the Seller at ave@avesalus.com if a dispute arises or if the consumer believes that the Seller has infringed their rights.
2. Consumers residing in an EU or EEA country may have access to an alternative dispute resolution body in accordance with applicable law.
3. For disputes falling within the Slovak alternative dispute resolution framework, the competent ADR body may in particular be the Slovak Trade Inspection (Slovenská obchodná inšpekcia) or another competent entity included in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic.
4. Where a United Kingdom consumer submits a complaint, the Seller shall provide information concerning any available ADR or other dispute resolution arrangements where required by applicable United Kingdom law.
5. Nothing in this Article affects the consumer’s right to bring a claim before a competent court.

XI. GOVERNING LAW AND FINAL PROVISIONS

1. These Terms and Conditions and the contractual relationship between the Seller and the Buyer are governed by the laws of the Slovak Republic.
2. If the Buyer is a consumer habitually resident in another member state of the European Union or European Economic Area and the Seller directs its commercial activities to that country, the choice of Slovak law shall not deprive the consumer of the protection afforded by mandatory provisions of the law of the country of the consumer’s habitual residence which cannot be derogated from by agreement.
3. If the Buyer is a consumer in the United Kingdom and the contract has a close connection with the United Kingdom, the choice of Slovak law shall not exclude or restrict mandatory consumer rights available under applicable United Kingdom law.
4. Nothing in these Terms and Conditions excludes or restricts rights arising from directly applicable European Union legislation where such legislation applies.
5. Disputes arising out of or in connection with these Terms and Conditions shall be determined by courts having jurisdiction under applicable law. Nothing in these Terms and Conditions restricts any right of a consumer to bring proceedings before a court having jurisdiction under applicable consumer protection or private international law.
6. If any provision of these Terms and Conditions becomes invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions unless the nature of the affected provision requires otherwise.
7. The version of the Terms and Conditions effective at the time the purchase contract is concluded applies to the contractual relationship between the Buyer and the Seller.
8. The Seller may amend or supplement these Terms and Conditions. Any amendment shall not affect rights and obligations arising while an earlier version was in force.
9. The Seller is not bound by any code of conduct in relation to the Buyer unless expressly stated otherwise on the website.
10. All rights relating to the Seller’s website, including copyright in its content, text, photographs, videos, graphics, trademarks, logos and other elements, belong to the Seller or the respective rights holders. Such content may not be copied, modified or otherwise used without appropriate authorisation or contrary to applicable law.
11. The Seller is not responsible for interruptions to the online store caused by circumstances beyond its reasonable control. The Buyer must not use the online store in a manner that may compromise its operation, security or the rights of the Seller or third parties.
12. The Seller shall not be liable for delay or failure to perform an obligation to the extent caused by an event of force majeure that could not reasonably have been foreseen, controlled or overcome, except where applicable law provides otherwise.
13. The purchase contract, including the applicable version of these Terms and Conditions, is archived electronically by the Seller.
14. Annex 1 – Model Withdrawal / Cancellation Form forms part of these Terms and Conditions.

These Terms and Conditions enter into force and effect on 2 October 2026.

ANNEX 1 – MODEL WITHDRAWAL / CANCELLATION FORM

Complete and return this form only if you wish to withdraw from or cancel the purchase contract.

You may send the form by e-mail to ave@avesalus.com or by post to the Seller’s registered office.

SELLER

AVE SALUS s. r. o.

Company ID (IČO): 57 477 167

Registered office: Na Štyridsiatku 7731/4, 811 06 Bratislava – mestská časť Staré Mesto, Slovak Republic

E-mail: ave@avesalus.com

Telephone: +421 948 563 781

CONSUMER

Name:

 

Address:

 

E-mail address:

 

I hereby give notice that I withdraw from / cancel my purchase contract relating to the following goods:

 

 

Order number:

 

Date ordered:

 

Date received:

 

Bank account (IBAN), if required for the refund:

 

Reason for return (optional):

 

 

 

Place: ______________________________

Date: ______________________________

Consumer’s signature:

 

(only if this form is submitted on paper)