Terms and Conditions

General Terms and Conditions

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are drawn up in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended (hereinafter referred to as the “Consumer Protection Act”), and other applicable generally binding legal regulations.

The operator – seller of the online store www.avesalus.com is:

AVE SALUS s. r. o.

Company ID: 57 477 167

VAT ID: the company is not a VAT payer

Registered office: Na Štyridsiatku 7731/4, 811 06 Bratislava – Staré Mesto

Registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No.: 196705/B

Contact details:

Email: ave@avesalus.com

Website: www.avesalus.com

(hereinafter referred to as the “Seller”)

These Terms and Conditions govern the mutual rights and obligations between the Seller and a natural person who concludes a purchase contract (hereinafter referred to as the “Buyer”) via the web interface available at www.avesalus.com (hereinafter referred to as the “Online Store”).

The provisions of these Terms and Conditions form an integral part of the purchase contract. Any deviating arrangements in the purchase contract shall prevail over these Terms and Conditions.

These Terms and Conditions and the purchase contract are concluded in the Slovak language.

II. Information on Goods and Prices

Information on goods, including prices and main characteristics, is provided for each item in the Online Store. Prices are stated inclusive of VAT, all related fees and return costs where applicable. Prices remain valid for as long as they are displayed.

All product presentations are for informational purposes only and do not constitute a binding offer.

Information on packaging and delivery costs is published in the Online Store and applies only within the Slovak Republic.

Discounts cannot be combined unless agreed otherwise. The Seller shall always indicate the previous price, being the lowest price within the last 30 days or since the start of sale.

III. Order and Conclusion of the Purchase Contract

The Buyer bears all costs related to remote communication.

Orders may be placed:

via a customer account (if available);

via an order form without registration.

The Buyer selects goods, quantity, payment and delivery method.

The Buyer may review and amend data before submitting the order by clicking “SUBMIT ORDER WITH PAYMENT OBLIGATION”.

Confirmation of receipt is automatic and does not constitute contract conclusion. The contract is concluded upon acceptance by the Seller.

If the order cannot be fulfilled, a modified offer is sent. Acceptance creates a new contract.

Orders are binding. Cancellation is possible until acceptance.

The Seller is not obliged to deliver goods at an obviously incorrect price.

IV. Customer Account

The Buyer may access and use a customer account.

The Buyer must provide accurate and updated data.

Access is secured by login credentials.

The Buyer may not allow third-party access.

The Seller may cancel inactive or breached accounts.

The account may not be continuously available.

V. Payment Terms and Delivery

Payment methods:

card payment

online transfer

QR code transfer

The Buyer shall also pay delivery costs.

Payment follows provider instructions.

No advance deposit is required.

Goods are delivered to the address specified.

Delivery method is chosen during ordering.

Delivery costs are stated in the order.

The Buyer must accept delivery; otherwise additional costs apply.

The Buyer must inspect goods upon delivery.

The Seller issues an electronic invoice.

Ownership passes upon full payment; risk upon receipt.

Delivery is within 30 days unless stated otherwise.

If delivery fails, the Buyer is informed and refunded.

Failure to accept delivery may result in damages.

VI. Withdrawal from the Contract

Consumers have the right to withdraw.

Withdrawal is allowed without reason if properly informed.

The withdrawal period is 14 days.

Exceptions apply (custom goods, perishables, hygiene goods).

Withdrawal must be clearly communicated.

A model form may be used.

Goods must be returned within 14 days.

Refunds are made within 14 days.

Only standard delivery costs are refunded.

Goods must be returned undamaged and unused.

The Seller may withdraw in case of stock unavailability.

VII. Warranty and Liability for Defects

The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller shall be liable to the Buyer that, at the time when the Buyer took delivery of the goods:

the goods possess the characteristics agreed between the parties, and where no such agreement exists, they possess such characteristics as described by the Seller or the manufacturer on the Online Store or such as the Buyer could reasonably expect having regard to the nature of the goods and on the basis of the Seller’s advertising;

the goods are fit for the purpose specified by the Seller for their use or for which goods of that kind are ordinarily used;

the goods correspond in quantity, quality and weight; and

the goods comply with applicable legal regulations.

In the case of used goods, the Seller shall not be liable for defects arising from their use or wear and tear. In the case of goods sold at a reduced price, the Seller shall not be liable for defects for which the reduced price was agreed.

Unless the goods are used goods, the Seller shall be liable for defects that occur after receipt of the goods during the warranty period. The warranty period shall be 24 months. Where a period of use is indicated on the goods, their packaging or instructions, the warranty period shall not expire before the expiry of such period. For goods with a minimum durability date, the warranty shall apply until that date. In the case of used goods, the warranty period shall be 12 months. Rights arising from liability for defects shall lapse if not exercised within the warranty period.

The warranty period shall commence on the date of receipt of the goods by the Buyer.

The warranty shall not apply to:

defects and damage caused by natural or mechanical damage to the goods and their components, including accidental damage;

defects and damage caused by contamination of the goods or their parts due to neglect of maintenance;

defects and damage caused by use of the goods in conditions that do not correspond, in terms of temperature, dust, humidity, chemical or mechanical influences, to the environment in which the goods are normally used;

defects and damage caused by force majeure events;

defects and damage caused by intentional damage;

defects and damage caused by failure to follow instructions for use;

goods for which the warranty period has expired;

defects and damage caused by the Buyer.

Where the Seller provides the Buyer with additional goods free of charge (a gift), it is at the Buyer’s discretion whether to accept such goods. However, such goods are not considered sold goods and therefore the Seller shall not be liable for any defects in such goods, and no statutory warranty shall apply to them.

Rights arising from liability for defects shall be exercised with the Seller by means of a postal or courier delivery sent to the Seller’s registered office. Prior to sending such delivery, the Buyer shall notify the Seller by email or letter of their intention to exercise their rights and shall describe the identified defects in the goods.

If the Buyer submits a complaint, the Seller or an authorised employee or designated person shall inform the Buyer of their rights under applicable law, either by telephone or by email. Based on the Buyer’s choice of rights exercised, the Seller shall determine the method of handling the complaint immediately, or in complex cases no later than 3 working days from the date of submission of the complaint, and in justified cases, particularly where a complex technical assessment of the condition of the goods is required, no later than 30 days from the date of submission of the complaint. After expiry of the period for handling the complaint, the Buyer shall have the right to withdraw from the contract or to request replacement of the goods with new goods.

Complaint proceedings may only be initiated once the Buyer delivers the goods to the Seller. The goods must be clean and hygienically safe. The Seller shall be entitled to refuse to accept the goods or to initiate complaint proceedings if the goods do not meet general hygiene standards. Complaints should be submitted without undue delay, ideally immediately after the defect has been discovered. Any delay combined with continued use of the goods may lead to worsening of the defect, which may result in rejection of the complaint.

Goods purchased via the Online Store may be returned for complaint by postal or courier delivery to the Seller’s address. The parcel must be clearly marked “COMPLAINT” and must contain:

the goods (including all accessories);

a copy of the proof of purchase;

a warranty certificate (if issued);

a written description of the defect and how it manifests;

sufficient contact details of the Buyer (in particular return address, telephone number and email address).

The Seller shall send the Buyer confirmation of receipt of the complaint immediately after receiving a complete complaint, by email or, if unavailable, by post.

The Seller shall issue the Buyer with written confirmation of the handling of the complaint no later than 30 days from the date of submission of the complaint.

Complaint proceedings cannot be initiated unless the Buyer proves that the goods were purchased from the Seller, i.e. by providing proof of purchase or a warranty certificate (if issued).

Complaint resolution shall mean the completion of the complaint procedure by one of the following: repair of the goods, replacement of the goods, refund of the purchase price, provision of a reasonable discount on the price, written request to collect performance, or justified rejection of the complaint.

If the defect can be remedied, the Buyer has the right to have the defect remedied free of charge, without undue delay and properly. The Buyer has the right to choose between repair or replacement, unless the chosen method is impossible or would impose disproportionate costs on the Seller, taking into account all circumstances, in particular the value the goods would have if free from defects, the significance of the defect and whether the alternative method would cause significant inconvenience to the Buyer.

For the purposes of repair or replacement, the Buyer shall hand over or make the goods available to the Seller or a designated person, and the costs of collection shall be borne by the Seller. The Seller shall deliver the repaired or replacement goods to the Buyer at its own expense in the same or similar manner as the defective goods were delivered, unless agreed otherwise. If the Buyer fails to collect the goods within 6 months from the date on which they were to be collected, the Seller may sell the goods. In the case of goods of higher value, the Seller shall notify the Buyer in advance and provide an additional reasonable period for collection. The Seller shall pay the Buyer the proceeds of the sale without undue delay after deduction of reasonable costs.

The Seller may refuse to remedy a defect if repair or replacement is not possible or would require disproportionate costs.

The Buyer may withhold payment of the purchase price or part thereof until the Seller has fulfilled its obligations arising from liability for defects, unless the Buyer is already in default with payment. The Buyer must exercise rights arising from defects within two months of discovering the defect, but no later than within the warranty period.

The Buyer shall be entitled to a reasonable reduction of the purchase price or may withdraw from the contract without granting an additional period if:

the Seller has not repaired or replaced the goods;

the Seller has refused to remedy the defect;

the defect recurs after repair or replacement;

the defect is of such a serious nature as to justify immediate reduction or withdrawal;

it is evident that the defect will not be remedied properly or without undue inconvenience to the Buyer.

The price reduction must correspond to the difference between the value of the goods as delivered and the value the goods would have if free from defects.

The Buyer may not withdraw from the contract if they contributed to the defect or if the defect is insignificant. The burden of proof shall lie with the Seller.

After withdrawal, the Buyer shall return the goods to the Seller at the Seller’s expense.

If the contract concerns multiple goods, withdrawal applies only to defective goods unless it is unreasonable to expect the Buyer to retain the remaining goods.

If the Seller rejects liability for defects, it shall provide written justification. If the Buyer proves the Seller’s liability by expert opinion, the complaint may be resubmitted.

The Buyer’s right to claim damages under applicable law shall remain unaffected.

VIII. Delivery of Communications

The parties may deliver all written correspondence to each other by electronic mail.

The Buyer shall deliver correspondence to the Seller to the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer to the email address specified in the customer account or in the order.

IX. Personal Data

All information exchanged between the parties which is not publicly available shall be treated as confidential. Unless the Buyer gives written consent, the Seller shall not use the Buyer’s personal data for purposes other than performance of the contract, except for the email address, which may be used to send commercial communications based on the Seller’s legitimate interest, unless the Buyer expressly refuses such use. Such communications may only concern similar or related goods and may be unsubscribed from at any time in a simple manner. The email address shall be stored for this purpose for a period of 3 years from the conclusion of the last contract.

Further information on personal data protection can be found in the Privacy Policy.

X. Alternative Dispute Resolution

The Buyer has the right to contact the Seller with a request for remedy if they are not satisfied with the manner in which the Seller handled their complaint or if they believe that the Seller has violated their rights.

The Slovak Trade Inspection Authority is competent for out-of-court dispute resolution:
P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava
https://www.soi.sk

The EU online dispute resolution platform is available at:
http://ec.europa.eu/consumers/odr

The European Consumer Centre Slovakia acts as a contact point.

XI. Final Provisions

These Terms and Conditions shall be governed by the laws of the Slovak Republic. Slovak courts shall have jurisdiction, without prejudice to consumer rights within the EU.

If any provision becomes invalid or ineffective, it shall not affect the validity of the remaining provisions.

The applicable version is the one valid at the time of order confirmation.

The Seller reserves the right to amend these Terms and Conditions.

The Seller is not bound by any code of conduct.

All rights to the Seller’s website, including intellectual property rights, belong to the Seller.

The Seller shall not be liable for errors caused by third-party interference or misuse of the website.

The Seller shall not be in default due to force majeure events.

The purchase contract, including these Terms, is archived electronically.

Annex No. 1 forms an integral part of these Terms.

These Terms and Conditions enter into force on 19 March 2026.

ANNEX No. 1 – MODEL WITHDRAWAL FORM

SELLER

AVE SALUS s. r. o.

Company ID: 57477167

Registered office: Na Štyridsiatku 7731/4, Bratislava – Staré Mesto

Email: ave@avesalus.com

BUYER

Full name: _____________________

Address: _____________________

Email: _____________________

I hereby give notice that I withdraw from the purchase contract concerning order number: _____________________

Order date: _____________________

The consumer returns the goods at their own expense.

In _____________________ on _____________________

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